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return policy
return policy
| Return Policy |
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| Written by Administrator |
| Tuesday, 12 August 2008 11:50 |
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What is PlieUSA's return policy? Our 100% guarantee ensures that every item you purchase at PlieUSA.com meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Please note that all exchanges are processed as a return and then issued as a new order. You will first receive a credit issued back to your original payment method for the item(s) you are sending back and then be charged for the exchange upon shipment. Returns for refund after 30 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. How do I return something? You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. SHIP TO: PlieUSA Customer Care 902 N Church Street Greenville, SC 29601 Who pays for return shipping? For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement. For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order. In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise. |
| Last Updated on Monday, 27 April 2009 15:40 |